The EstiMate Software Blog

“The biggest mistake many businesses make is to believe that price alone drives sales.” — Elizabeth Wasserman, Inc.com.

I read Ms. Wasserman’s article titled “How to Price Your Products” this morning, and if you know anything about me by now, you know it inflamed my passions.  She very accurately describes the processes required for pricing products accurately and consistently.  I think we all know a lot of what she says to be true; however, in the sign industry, our products just don’t fit the cookie cutter model of pricing – which means every time we price a job, it’s a real challenge to pull all the variables together and get our prices out the door on time.

Why are you in business?

I mentioned a couple of months ago that I was involved in a discussion on an online forum where one of the posters essentially said that he felt he was ripping his customers off if he made a great profit on his work.  This continues to mystify me because the whole reason we are in business is to make money.  Sure, we love our work, the interactions with customers (well – most of ‘em ), and the time we spend actually creating graphic arts for sale.  At the end of the day, though, our whole reason for being in business is to take home a profit that allows us to save for retirement, put the kids through college, take vacations, and ultimately secure our lives.  Otherwise we’re in business for all the wrong reasons. (more…)

You may or may not know that EstiMate was born out of my own frustration when I was running my basement sign shop from 1993-1999. I had grown up in the sign industry, in my mother’s own basement sign shop, and throughout the late 70s and all of the 80s I watched her struggle to price her work. The phone would ring, she would answer and listen to the customer’s description of the sign they wanted made, and then she would say: “just a moment, let me go figure that.”

She would drum her fingers on the desk for a while, all the while staring at her “calculator on the ceiling,” and then she would get back on the phone and say, “that’ll be $500.”

Sound familiar?

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“The work you do while you procrastinate is probably the work you should be doing for the rest of your life.”’

How’s that for refreshing?  A few evenings ago while I was cruising around the interwebs, I found this video interview with Jessica Hische on humblepied.com.  Jessica is a type designer and hand-letterer working in Brooklyn, NY.  One of the things I absolutely love is hand lettering and the state of mind I get in when I’m doing it.  Painting and graphic design have always overlapped for me — probably why I ended up so deeply embedded in the sign industry — and it’s just a total breath of fresh air to find Jessica’s work.

Back to the comment above, however, I think she is making a very important point for all of us.  Every day when we are working, we are doing bread and butter type work that often robs us of our creative spirit.  I think Jessica is absolutely correct that the things we do to “play” — those things that inspire us, bring us happiness and joy, and that we can completely get lost in — are the things we should be focusing on when we ask ourselves, “what am I here to do?”  I know that for me it’s some pretty odd stuff – discovering haml the other day, for example, had me re-doing large sections of the website and really enjoying myself.

In addition to using this as a tool to find what you really should be spending your time on, it’s a great way to relax.  There’s nothing that can compare to the good feelings that come from doing what we love, and when we are stressed, there’s a reason we return to the tasks that make us happiest.

Right now my son Ivan, who is a senior in high school at the University of North Carolina School of the Arts, is applying to art schools around the country to become an illustrator.  He has always been into comic design, and for awhile last term was so overrun with other projects that he couldn’t spend time doing what he loved.  Fortunately this term he is able to do some of that again, and his stress levels have dropped tremendously — a perfect illustration of what Jessica is talking about.

So, thanks Jessica for the wonderful quote, and the fabulous lettering design! You’re a real inspiration to me and I’m sure you will be to others as well.

P.S. Check out Jessica’s Buttermilk Font — it could be great for boutique signs.

Setting The Scene

I live in a really beautiful part of the country — near Asheville, North Carolina — on a relatively rural road with gorgeous views of the backside of the mountains in Bent Creek that I can see from my bedroom window every morning. The other day, I was heading out to the grocery store when I passed a coroplast sign in the front yard of a small home.

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1. Drive around looking for signs in need of repair, and visit the owner with business card in hand and EstiMate on your laptop.
2. Right now, everybody is having sales. Take out a classified ad advertising banners to the local business community, as a “cross marketing” opportunity. When people call inquiring, explain that you are offering 5% off in exchange for having your name on the banner.
3. Get creative with direct mail. Take the type of work that makes you the very best profit, and direct mail small target groups offering your services. A great example would be holiday window splashes (there’s a new holiday every couple of months).

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Some years back I was speaking with my accountant about burnout and how grateful I was to do some monotonous work now and again because it didn’t have to engage my brain.  The equivalent when I was making signs was those nice long afternoons when the phone wasn’t ringing, but I had plenty of work, and I just had to assemble 10 banners or something while watching TV or listening to good music.  You know, “brain dead” work that kept me happy and busy but didn’t require too much real thought.

I said to my accountant, “I feel guilty because I feel like I should be doing more valuable work, but sometimes I just need downtime.”

And she replied, “well, what’s the highest and best use of your time?”

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I’m Going To Be Your Jacob Marley Today

The other day I got into a long online discussion with some folks about prosperity and success in business.  During the conversation it became evident that a few of the participants thought that succeeding in business and earning more than they needed in order to “get by” was the equivalent of cheating the customer.

I was, as usual (you all know me by now , trying to point out how exciting it can be to make enough money to retire, to have what we want in life, to work the hours we choose to work, and as a result to have all the time to do what we want to and have the life we always dreamed of having.

What I didn’t count on was that my ideas would fall on deaf ears.  And I learned a lot in the process.

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Jennifer and I recently hung a cork board on the wall to start our very own dream board (a dream board is where you put up images, writing, drawings, etc of all the things you want to do or have, to look at every day – a pretty cool visualization tool).

Well.

After a day or so it was still empty and eventually she printed out all the specs of the car she wants and tacked it up on the board.

Damn.  She beat me to it.

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