Technical Support

Free Technical Support Options

The following options are always available to you, regardless of which product edition you are using, or whether or not you have a support contract: Free e-mail technical support is also available in certain circumstances:
  • If your question is related to installing or upgrading your software, and you purchased your software within the last 12 months* (see "installation and upgrade support" below).
  • If you are subscribed to one of our EstiMate Freedom Plans.
  • If you have paid for a single support incident, and the error you are experiencing is determined to be the result of a product defect ("software bug").

Installation and Upgrade Support

  • To help ensure that you have a smooth experience with your EstiMate program, we offer free "get you up and running" assistance. For a period of 12 months from your initial purchase or upgrade purchase, there will be no charge for any questions related to installing or upgrading your software.*

Support for Software Errors

  • If you are experiencing errors using EstiMate, normal support fees apply.
  • If it is determined that the error you are experiencing is due to a product defect ("software bug"), the technician assisting you may, at his or her sole discretion, refund your per incident fee if you have chosen to pay for a single incident.

Support for "How Do I..." Questions (Software Training)

  • Questions of this nature are charged at our normal technical support rates (below).

Technical Support Fees

Technical support for EstiMate can be purchased one of three ways:

  • $49 for a single incident (One specific software issue, pursued until resolution). If we are unable to resolve your issue to your satisfaction, the incident charge will be refunded.
  • $299 for an annual support contract. This entitles you to 12 consecutive months of technical support, from the date of purchase.
  • Freedom Plans: if you are subscribed to any one of our EstiMate Freedom Plans, technical support is included at no charge.

Contacting EstiMate Technical Support

Technical support for EstiMate is available only through the web. If it is determined (at our sole discretion) that your incident will be more expediently handled by telephone, we will call you back, otherwise we will proceed via email (see below). Submit a support request here.

  • All technical support inquiries must be submitted through the web. If it is determined that your question does not qualify for free technical support, we will e-mail back with a link to securely submit your credit card. Once payment has been received, we will proceed with your issue. To submit an issue, please click here.
  • All technical support is handled via e-mail. Once we have (if necessary) received payment, and your technical support inquiry has been queued, we will respond by e-mail. We guarantee a response within 24 hours, excluding weekends and holidays. Generally, however, we are able to respond within about four hours during the business day.

*If you received QuickQuoter for free during our six month promotional period, you must purchase a support incident to receive technical support.

NOTE: As of September 15, 2009 EstiMate 1 attained legacy status and we are no longer providing technical support. We will, however, provide unlock codes.