Home → EstiMate Version 2 → Error Messages → I'm getting an error message that says "Failed to connect to licensing server" when trying to register my copy of EstiMate.

4.8. I'm getting an error message that says "Failed to connect to licensing server" when trying to register my copy of EstiMate.

Q:  I'm am trying to register my copy of EstiMate, but when I click the next button after entering my serial number it says "Failed to connect to licensing server".  How can I complete the registration of my software?

A:  Registration is one of the few times that EstiMate needs to have access to the internet.  It is important that the computer you are registering from is connected to the internet during that time. 

Here are some steps to try and troubleshoot the issue:

• If you have internet access at that computer please verify that it is working properly (try going to Google, and searching for something).
  

• Make sure you have entered your serial number and verify that it is correct.  (The letter "O" does not exist in any serial number, so make sure you've typed a "zero" (0), and not an "O").
  

If you are still unable to proceed with the Registration after verifying that your internet connection is working on that computer then please contact EstiMate Software by e-mail to: customerservice@estimatesoftware.com or by phone: 1-888-304-3300.

We will then e-mail you a copy of your EstiMate 2 license file.  To enable your license file you simply need to save the license file to the Desktop of the computer you are trying to register EstiMate 2 on, and then restart EstiMate.  When EstiMate reopens it will *absorb* your license file and place it in the correct folder.  This will allow you to bypass the registration process and you will then be able to connect to your database or Multi-User Server.