Home → EstiMate Version 2 → Known Issues → Cannot create file "C:\WNDOWS\system32\RBuilder.ini. Access is denied

1.19. Cannot create file "C:\WNDOWS\system32\RBuilder.ini. Access is denied

Q:  When I try to preview anything in EstiMate before I print it I get an error that says "Cannot create file "C:\WINDOWS\system32\RBuilder.ini". Access is denied".  I can however print the reports, invoice, work orders, etc., I just can't preview them.  How can I fix this?

 

A:  This is a permission issue in Windows.  This error will sometimes occure if the current user of the system is not logged into Windows as the Admin.  You can however just give full permission to this one file, and they will then be able to preview the reports in EstiMate.

 

To give full permissions to the "RBuilder.ini" file:

• Log out of the Limited User account and log into this computer as the Administrator (or an account with administrative privileges).
  

• Right click on your Windows Start button, and select Explore.

• On the left side of Windows Explorer click the "+" sign next to Local Disk (C:) > WINDOWS > system32

• Once you're in the "system32" folder look for the file named "RBuilder.ini" (if you have file extension turned off it will just be RBuilder).

• When you find the "RBuilder" file right click on it and select "Properties".

• In the properties window click on the "Security" tab

• Under the first section "Group or user names:" click on "Users (ComputerName\Users)"

• In the section below that "Permissions for Users" place a check-mark in the "Allow" box next to "Full Control".  All of the boxes below "Full Control" will also be checked.  The user now has full permission to access this file (and only that file).

• Click the "Apply" and "OK" button to save the changes.

• Log out of the Windows Admin account, and back into the Limited Users account.  Open EstiMate and try to preview a report, invoice, work order, etc., and it should work as expected (no error messages).

 

Note:  If you don't see the "Security" Tab on the properties window for the "RBuilder" file then you probably have "Simple File Sharing" turned on.  To turn off Simple File Sharing click on "Tools" > "Folder Options" from the text menu at the top of Windows Explorer or the Systems32 window/folder.  On the "Folder Options" window click on the "View" tab.  Under the "Advanced Settings" section scroll all the way to the bottom and uncheck the box that says "Use simple file sharing (Recommended)".  Now right click on the "RBuilder" file again, select "Properties", and you will see the "Security" tab.