Home → EstiMate Version 2 → Known Issues → I've udated to the latest build (2.2.1.3), and now I can't connect to the Multi-User Server from some of my copies of EstiMate 2

1.3. I've udated to the latest build (2.2.1.3), and now I can't connect to the Multi-User Server from some of my copies of EstiMate 2

Sorry for the inconvenience.  We are now aware of the networking issue in the latest update of EstiMate 2 (2.2.1.3), and are working to fix this.

 

 

Here is the workaround for the latest build of EstiMate (2.2.1.3) not connecting to the Multi-User Server.  We can see from our end that there is some sort of issue preventing customers from connecting to the EstiMate Multi-User Server after they update all of their EstiMate software components to the latest build.  We apologize for the inconvenience, and we will try to get this issue resolved as quickly as possible.

 

To bypass this issue:  (Make sure the EstiMate Multi-User Server is running before you begin).

 

1.  Open EstiMate, and click "OK" when you receive the message "Could not connect to network server..."

 

2.  Next click the "Connect To Local Folder" button on the connection toolbar

 

3.  A "Select Folder For Database" window will pop up, and the folder called "Data" should already be highlighted - Just click the "OK" button at the bottom of that window.

 

4.  You will get a message stating "You are attempting to connect to a local folder, but you were previously connected to an EstiMateMulti-User Server".  Just click "OK" on this message.

 

5.  It could take up to 20 seconds for EstiMate to connect to this local folder.

 

6.  Once EstiMate opens up into this local database it might also appear to be "hung up", but just give it a few second after you click on any of the buttons, and it will respond.

 

7.  Click on the "blue" EstiMate icon in the upper left, and select "Close Database".  This will close the local database, and put you back on the connection toolbar.

 

8.  Now click the "Connect To Selected Server" button, and you should get a login prompt (almost immediately).  Once you've logged in,EstiMate should open into Multi-User Mode, and everything should work as expected.  

 

If you close out of EstiMate you will (most likely) have to repeat these steps to get reconnected (at least until we are able to resolve the issue, and upload a new build/patch).

 

Repeat the above steps for any other copies of EstiMate you need to use.  If you have a copy of EstiMate on the same computer as the Multi-User Server you shouldn't need to do anything with that copy - it should just open up since the server is "local" to that copy of EstiMate.  If you are still having issues after following the steps above please let us know (reply to this email).

 

Again we apologize for the inconvenience, and will work to resolve this issue as quickly as possible.