Home → EstiMate Version 2 → General → Missing buttons in EstiMate 2

2.36. Missing buttons in EstiMate 2

Q:  Sometimes after creating a new line item or switching toolbars I notice that some of the buttons are missing.  Why is this, and is there anything I can do to fix this?

A:  This is usually just a "screen refresh" issue, and seems to happen (more) when the system (the computer EstiMate is on) is running low on resources. Basically when you switch windows in EstiMate the new window or the window behind the one you were just working on doesn't redraw itself completely (you might be missing a button or two). This isn't really an issue that affects the way the software works, it's just kind of confusing sometimes when you notice certain buttons are missing.

The way to correct this issue is to simply hover/roll over the area where the buttons should be.  The "missing" button should then immediately appear on the screen.  If the missing elements don't appear try moving the cursor around the whole area next to the missing element just to be sure you've "touched" it.

If the element still does not appear on the screen, save your work, and restart EstiMate.  This will server two purposes, 1. it should correct anything causing this issue, and, 2. If you use the Multi-User Server, or single user system with more then one user account then it's possible that the button were "missing" because you were logged in as a "General User", or "Manager", and do not have access to those parts of the software.  You can correct this issue when you restart EstiMate and are presented with the Log In prompt.  This time be sure to log in as the "Admin" or a user with admin privileges.  If this was the case then another thing you will notice when the buttons are missing is that some of the categories/sections they would normally appear in are also not present.

A third possibility for missing elements could be that you were recently in "trial mode", and once you received your permanent license for EstiMate some features were disabled due to the options/packages you chose. 

Yet another possibility is that your screen resolution is set really low, and/or your Font DPI is too large, and it's causing some of the buttons or portions of the window to be pushed off screen (which means the buttons are there they are just not visible on the screen).  For now you can grab, and drag the window to one side of the screen or the other to see the buttons, but you will want to eventually refer to this EstiMate Knowledge Base article for instructions on how to fix this issue:

http://estimatesoftware.com/support/index.php?pg=kb.page&id=670