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4.11. Error: Windows cannot access the specified device, path, or file.

Q:  I'm getting an error message when trying to load the EstiMate Multi-User Server that says:  "Windows cannot access the specified device, path, or file.  You may not have the appropriate permissions to access the item".

 

A:  This can be an issue if your database/folder is stored on a computer/drive other then the one the Multi-User Server is loaded on, and that computer/drive is not turned on, or otherwise not accessible.  You might also encounter this issue if you are not running the same version of EstiMate and the Multi-User Server.

 

To fix this issue:

 

1.  First make sure that you are running the same version of both EstiMate and the Multi-User Server (and that they are both updated to the latest version).  Here is the link to the updates page:

EstiMate Update Page

 

2.  Start the Multi-User Server, or double click on it's icon in the Systems Tray (by the computer clock) to launch it.  Click the "Stop Server" button, and then the "Settings" button.  Check the path to your Data, and if it's on another computer or drive make sure that computer/drive is on and accessible. 

 

3.  Make sure the attributes on your "Data" folder are not set to "Read Only".  Also make sure you are logged on as the "Admin" on the computer running the Multi-User Server.

 

After you have checked the items above click "OK" on the "Settings" screen (if you're still on that screen), and then click the "Start Server" button on the main Multi-User Server window.  If it starts up, and says "EstiMate Server Running" then go ahead and try to log in from one of your EstiMate stations, and the issues should be resolved.

 

If you still encounter this error message after checking the items above, reboot the computer/server running the EstiMate Multi-User Server, and then try starting it again.  If you continue to have issues please contact EstiMate Technical Support for further assistance.