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4.13. Error: Unsupported Graphic Stream Format

Q:  I'm trying to add a proof image to my estimate, but I keep getting an error "Unsupported Graphic Stream Format", and the image is not added.  How can I get my graphic added to the quote?

 

A:  The Unsupported Graphic Stream Format error means that you might trying to add an image to your quote or as your logo in EstiMate, and it's not one of the supported types.  If it is on of the supported types then there might be something preventing EstiMate from reading it (e.g. It's corrupted, has an unrecognized file extension, is being used, etc.).

 

The supported file/image types that EstiMate can handle are:

For Proof Images:

JPEG

BMP (Bitmaps)

WMF (Meta files)

 

For your Logo:

GIF

PNG (Portable Network Graphics)

JPEG

BMP (Bitmaps)

ICO (Icon files)

EMF (Enhanced Meta files)

WMF (Windows Meta files)

 

If you try to use a unsupported format you may encounter the "Unsupported Graphic Stream Format" error, but you may also end up with the image stuck in the program, and require technical support.

If you're adding a supported graphic and encounter this issue, try saving the file out of your graphics program again, or a different graphics program (e.g. if you saved it out of Photo Shop try saving it out of another program, even Windows Paint), and/or as a different file type.  Any of the supported types should work, but JPEGs are usually the best choice, and WMF, and EMF sometimes don't work so well.