The EstiMate Software Blog

Posts Tagged ‘Going The Extra Mile’

The Biggest Mistake Many Businesses Make

Monday, February 15th, 2010

“The biggest mistake many businesses make is to believe that price alone drives sales.” — Elizabeth Wasserman, Inc.com.

Sign Pricing Is Like A Game Of ChessI read Ms. Wasserman’s article titled “How to Price Your Products” this morning, and if you know anything about me by now, you know it inflamed my passions.  She very accurately describes the processes required for pricing products accurately and consistently.  I think we all know a lot of what she says to be true; however, in the sign industry, our products just don’t fit the cookie cutter model of pricing – which means every time we price a job, it’s a real challenge to pull all the variables together and get our prices out the door on time.

Why are you in business?

I mentioned a couple of months ago that I was involved in a discussion on an online forum where one of the posters essentially said that he felt he was ripping his customers off if he made a great profit on his work.  This continues to mystify me because the whole reason we are in business is to make money.  Sure, we love our work, the interactions with customers (well – most of ‘em ;) ), and the time we spend actually creating graphic arts for sale.  At the end of the day, though, our whole reason for being in business is to take home a profit that allows us to save for retirement, put the kids through college, take vacations, and ultimately secure our lives.  Otherwise we’re in business for all the wrong reasons. (more…)

Over-Deliver And Stand Above The Crowd

Tuesday, February 24th, 2009

This morning I read an article by Rich on the Working Smarter Blog over at SmartDraw.com titled “Winners Over-Deliver – Are you a Winner?” that really got me thinking about my experiences in the sign business and how this was true for me. Also, how it has translated into my experiences with EstiMate.

Always Go The Extra Mile

I always tried to go the extra mile with sign customers.  For example, I had a guarantee on all my work, and one horrible day I got a call from a customer that her 4×6 Painted and metallic vinyled sign was falling apart (that I had just installed two months before).  This was early in my sign career, and clearly I had a lot to learn.

What the hell happened?

(more…)

 
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